1. How to submit a request
Email support@nakogda.ru with the subject “NaKogda account deletion”. Our support team handles requests manually.
If you no longer have access to the linked email or phone, mention this in your message. Support will explain how to verify account ownership. Do not send passwords, sign-in codes or bank card details.
- Send the message from the email linked to your account. If you sign in by phone, include that phone number with its country code.
- State that you want your account and associated personal data deleted. You may also request deletion of specific data while keeping your account: list that data in your message.
- Wait for a reply and verify account ownership if necessary. We will reply with the outcome and information about any data that must be retained on a lawful basis.
2. Data that is deleted
Account deletion ends access to the account. Associated personal data is deleted or anonymized unless there is an independent lawful basis to retain it.
- Profile data: your name, photo, phone and email; links to Google, Yandex and VK ID accounts, authentication data and user settings.
- External calendar connections, synchronization settings and stored access tokens.
- Personal data in bookings, comments, conversations and uploaded content; AI processing materials associated with you, including requests, responses, photos, attachments and audio recordings.
3. Timeframes and data that may be retained
Where processing relies solely on your consent and no other retention grounds apply, data is destroyed within 30 days of receiving your withdrawal of consent. For account deletion requests, support verifies account ownership and confirms completion.
Payment and settlement documents may be retained for the period required by law. Primary accounting documents must be retained for at least five years after the reporting year. Such records are used only to meet the corresponding legal obligations.
Minimal information needed to protect legal rights, resolve a dispute or investigate a violation may be retained while the relevant lawful basis applies. If some data cannot be deleted immediately, our reply will specify its categories, grounds and the applicable retention period.
Deleting your account does not delete organizations, other people’s accounts or their business records. If those records contain your personal data, identify them in your request. We will consider deletion or anonymization taking into account other participants’ rights and legal requirements.
4. Connected services and further information
Uninstalling the app does not delete your account. Deleting a NaKogda account does not delete your Google, Yandex or VK ID accounts. Events already created in an external calendar are not automatically deleted; you can manage them in that calendar.
Detailed data processing and retention rules are set out in the Personal Data Processing Policy: https://nakogda.ru/en/privacy/.
Personal data operator
- Name
- Email for deletion requests
- support@nakogda.ru
- Phone
- Taxpayer ID (INN)
- 563500962846
- Sole proprietor registration number (OGRNIP)
- 326565800088148
- Registration address
- Registration date
- 25.08.2026
- Registration authority
- Межрайонная инспекция Федеральной налоговой службы № 10 по Оренбургской области