A visitor asks — your team replies
Help clients understand a service before booking. Visitors message you on your website, and your team replies in NaKogda, with a shared queue, conversation history and files.
Three weeks free
One free week after signing up. Activate two more weeks of the Start plan separately in your dashboard. No card required. After that, subscribe to your chosen plan.
Masha answers a question about preparing for a massage. The visitor reads the reply in the same chat on the website.
The same conversation from both sides
The visitor asks: “Hello! Do I need to bring my own towel for the massage?” Masha accepts the unassigned conversation and replies: “Hello! You do not need to bring a towel — we will have everything ready at the studio. Bring comfortable clothes.” The visitor reads the reply and gets ready for the visit.
The chat opens over the services page. The visitor sends a message and continues the conversation on the same website.
The new conversation appears in the organisation’s shared queue. A team member opens it and clicks Reply to take responsibility, so the team can see who is handling it.
After accepting, the team member writes and sends a reply. The visitor sees it in the same chat, and the history is saved for future work.
Filter new conversations, your own, those assigned to others, missed and closed ones. Search by name, phone number or message text, open the history and revisit conversation details.
A team member chooses an unassigned conversation and takes responsibility for it. The team can see who is replying to each client and which conversations still need attention.
The owner, administrators and active organisation members with permission to handle client requests. A specialist profile without a linked user does not provide dashboard access.
A signed-in client can continue a conversation with the same organisation on another device by signing in to the same client account. An anonymous visitor’s history stays in the browser where they started the conversation.
The Missed filter shows an unassigned conversation: the visitor has left a phone number and is waiting for a team member to call.
Discuss the details of a service
Clients can explain their preferences and send an image or a document. Images open in a larger view, video and audio in a viewer or player, and other files can be downloaded.
Up to 2,000 characters and 10 files. Each file can be up to 50 MB, with a combined limit of 50 MB for all attachments in a message. A file can be sent without text.
When your team is busy
If no team member replies within 5 minutes, the visitor can leave a phone number or email address to be contacted.
The contact details will appear in the conversation. The team member handling it can call the client back or send an email from the dashboard.
Working from a phone
On a phone, a team member selects a conversation from the list, then opens it and replies. The history and files stay in the same conversation.
Chat notifications depend on personal account settings, connected channels and device permissions. A notification can open the conversation, and quick replies are available. Check your settings before you start.
Telegram and MAX can notify team members about new conversations and messages. Handle client conversations in your NaKogda dashboard.
Connect it to your website
Chat is available on your organisation’s public page without a separate installation. For an external website, open Requests → Connect live chat: it provides a CMS address and ready-to-use HTML with your personal address.
Appearance, including colours, is set through connection parameters. Hiding the NaKogda credit requires an active Pro plan or higher and applies to the organisation and all websites using its chat.
Connection and configuration guide (in Russian)Ask a question, then choose a time
Live chat lets visitors discuss a service with your team. In the separate booking form, clients browse available services and times, and completed bookings appear in your work calendar.
A client can ask how to prepare for a visit, then open the booking form and choose a suitable option. Sending a chat message does not reserve a time.
Online client bookingInstalling the booking widget does not connect the floating chat. Copy the separate booking and chat codes from their respective dashboard sections. Booking and chat are already connected on your organisation’s NaKogda page.
How to install online booking (in Russian)Get one free week after signing up. Activate two more weeks of the Start plan separately in your dashboard, with no card required. After that, client chat requires an active organisation subscription.
Plans and trial periodBefore connecting
Three weeks free
One free week after signing up. Activate two more weeks of the Start plan separately in your dashboard. No card required. After that, subscribe to your chosen plan.
